The Challenge My Role The approach Project Samples The Challenge Password reset pages are required by customers who forget their password or user ID when logging into their account. The original experience was outdated and did not match modern UX standards. My Role To repair the user experience on Time Warner Cable’s password and account…
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The Challenge My Role The approach Project Samples The Challenge Package listing page restricts and limits views of packages. Users find it difficult to shop or find the latest and best deals. My Role To revise entire user experience from the ground up. Starting with wireframes, and eventually moving into color comps. Design is fully…
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The Challenge My Role The approach Project Samples The Challenge As the hompeage is the most accessed page of the site, it has been a constant battle keeping the homepage UX effective and fresh. The initial redesigned homepage was built for visual appeal, and not with traffic or conversion in mind. The original focus of…
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The Challenge My Role The approach Project Samples The Challenge Current TWC speed test tool is a 3rd party plugin, and not responsive or customer friendly. This tool is frequently accessed, and often receives negative feedback from customers. My Role Create a concept for a customer friendly and responsive speed test tool to integrate into…
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The Challenge My Role The approach Project Samples The Challenge Customers require local retail stores for in-person business including equipment transactions and much more. TWC.com required a page where customers could find the closest retail store via an on-page map. My Role Create color comps for desktop and mobile to match the TWC website theme.…
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The Challenge My Role The approach Project Samples The Challenge The existing account resgistration workflow pages were outdated and designed for only desktop. Account registration is a vital operation to the TWC business, and therefore required updated UX. My Role To repair the user experience on Time Warner Cable’s account registrations pages. This required fully…
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The Challenge My Role The approach Project Samples The Challenge Time Warner Cable Wifi Portal page is reached by customers connecting to public TWC WiFi hotspots, and has several user-types. The pre-existing page had major issues with clutter and confusion in their layout. This caused negative feedback from customers, and increased page dropoffs. My Role…
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The Challenge My Role The approach Project Samples The Challenge TWC WiFi Hotspots map page is reached by customers seeking locations of public TWC WiFi hotspots. The pre-existing page was not responsive, and was very confusing to locate actual hotspots. My Role To revise the user experience and create a cleaner interface which is less…
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The Challenge My Role The approach Project Samples The Challenge TWC commercials page is a great marketing tool that allows users to replay some of the most popular TV spots. Media pages have become highly visited across mobile platforms, so the page required several mobile layouts My Role To create a unified user experience across…
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The Challenge My Role The approach Project Samples The Challenge The investor relations page is mainly a repository for news and stock information relating to TWC business. This page required a clean and organized user experience, which was severely lacking in the pre-existing layout. My Role My role was to revise the entire user experience…
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